Refund policy

At Kai, we stand by the quality and care that go into every piece we ship. Each order is carefully packed and quality-checked to ensure it reaches you safely and beautifully. Still, if something isn’t quite right, we’re here to help.

• Free Returns — Within 14 Days of Delivery.
  We offer free returns for all eligible products.
  Customers must submit a return request within 14 days of delivery by contacting us at admin@kaicrafts.com with their order details.

• Damaged During Shipping
  We sincerely apologize for any inconvenience caused by a damaged delivery.
  To help us process your claim quickly, please provide unedited proof — either clear photos, an uncut video, or both — showing the issue before the item is handled further.
  Once reviewed and approved, we’ll issue a full refund or exchange within 2–3 business days of approval.

• Other Returns - For returns not related to shipping damage:

• • The product must be unused, undamaged, and preferably unopened in its original packaging.

  • Once the returned item is received and verified, your refund will be processed within 2–3 business days after approval.

Our Commitment

We aim to make every Kai experience thoughtful and worry-free. Whether it’s a replacement, refund, or exchange, we’ll ensure your return is handled with care and fairness.