Shipping, Returns & Cancellation
Shipping Policy
At Kai, we’re committed to delivering your handcrafted treasures with care, transparency, and fairness — just like everything else we do.
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Shipping Coverage - We currently ship within the United States.
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Shipping Charges - Shipping rates are calculated based on the weight, size, and destination of your order. We work closely with our shipping partners to ensure the best possible pricing, especially for larger and heavier items.
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Free Shipping Offer - Enjoy Free Shipping on your order total exceeds $75 (before tax). Eligible items will be automatically marked for free shipping at checkout.
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Heavy & Oversized Items - For large or heavy items, we strive to offer highly competitive shipping rates. Shipping costs will be clearly shown at checkout based on your location and the item dimensions.
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Processing Time - Orders are typically processed within 2–4 business days. You’ll receive tracking details as soon as your order is shipped.
Questions ? If you have any questions about shipping rates or delivery options, feel free to contact us at admin@kaicrafts.com
Return & Exchange Policy
At Kai, we stand by the quality and care that go into every piece we ship. Each order is carefully packed and quality-checked to ensure it reaches you safely and beautifully. Still, if something isn’t quite right, we’re here to help.
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Free Returns — Within 14 Days of Delivery
We offer free returns for all eligible products.
Customers must submit a return request within 14 days of delivery by contacting us at admin@kaicrafts.com with their order details.
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Damaged During Shipping
We sincerely apologize for any inconvenience caused by a damaged delivery.
To help us process your claim quickly, please provide unedited proof — either clear photos, an uncut video, or both — showing the issue before the item is handled further.
Once reviewed and approved, we’ll issue a full refund or exchange within 2–3 business days of approval.
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Other Returns
For returns not related to shipping damage:
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The product must be unused, undamaged, and preferably unopened in its original packaging.
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Once the returned item is received and verified, your refund will be processed within 2–3 business days after approval.
Our Commitment
We aim to make every Kai experience thoughtful and worry-free. Whether it’s a replacement, refund, or exchange, we’ll ensure your return is handled with care and fairness.
Order Cancellation
We understand that plans can change.
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You may request an order cancellation any time before your order is shipped.
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To cancel, please email us at admin@kaicrafts.com with your order number.
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If your order has already been shipped, we will not be able to cancel it.
You can still return it according to our return policy.